🚚 Shipping Policy – Vastra Mohe
At Vastra Mohe, we believe that a product crafted with love deserves to reach you with care — and on time. That’s why every order is handled with precision, packed securely, and shipped responsibly using trusted partners. Whether you’re shopping for your special moment or a timeless wardrobe addition, we make sure your experience is seamless from click to doorstep.
📦 Where We Ship
We proudly ship across all serviceable pin codes in India through our logistics partner Shiprocket, ensuring maximum coverage and timely deliveries.
⏱ Order Processing & Timelines
We understand that no two garments are the same — and neither is their processing time.
Product-wise timelines are clearly mentioned on each product page.
Once processed, your order moves swiftly into dispatch.
🚀 Delivery Timeframe
Prepaid Orders: Estimated delivery within 3–4 business days after dispatch.
COD Orders: Estimated delivery within 5–7 business days after dispatch.
> Please note: Business days exclude Sundays & public holidays.
💸 Shipping Charges
We offer Free Shipping on all orders — no minimums, no conditions.
🧾 COD (Cash on Delivery)
Prefer paying at your doorstep? No worries.
COD is available with a ₹200 additional handling charge.
We always confirm your availability before dispatch to avoid delivery issues.
🔍 Order Tracking & Notifications
Once your order is shipped, you’ll receive a tracking link via WhatsApp, and you can also track your order in real-time using our tracking page on the website.
🕒 Delays & Exceptions
We aim for timely delivery — always. But in rare cases (like weather delays or courier disruptions), we’ll inform you proactively and ensure the necessary action is taken. If required, refunds will be initiated as per situation.
📹 What If My Package Is Damaged?
Your satisfaction is our top priority.
If your package appears damaged or tampered, please do not open it.
Take a clear video and share it with our support team.
We’ll respond within 1–2 business days with a resolution.
🚫 COD Rejections & Redelivery
To keep our processes smooth:
If a COD order is rejected with a valid reason, we’ll attempt one final redelivery.
Repeated rejections may result in temporary suspension of COD for your account.
If you have any concerns, reach out to us via WhatsApp or through our contact form. We’re always here to help!
Thank you for choosing Vastra Mohe — where every stitch tells a story, and every delivery matters.
